Customer Engagement Specialist - Dental Industry

Mississauga, ON

Job description

We are seeking a Customer Engagement Specialist to interact with current clients while also prospecting new clients to support our outside sales team. As a specialty pharmaceutical and medical device distributor, we are committed to providing exceptional service to the thousands on dental and oral surgery clinics that we serve.

This role is a combination of customer service taking inbound calls as well as making outbound calls in support of our outbound sales team.

We are seeking someone preferably with dental experience, but will also consider someone with medical, medical device or pharma experience.



  • Take inbound calls and call current and past clients 
  • Call out to current and new clients to detail new product launches
  • Update all contact information with current customer information within our CRM system
  • Manage existing and new contracts with customer base
  • Inform clients of promotions and upcoming events
  • Communicate with representatives and clients in regards to orders and returns
  • Adjust sales scripts and approach to better service the needs of customers
  • Introduce field sales representatives to meet with customers
  • Introduce Continuing Education Seminars to clients· Process web and client orders in Canada
  • Initiate outbound calls to current clients to verify product needs
  • Initiate outbound calls to non-clients to generate leads and opportunities
  • Other duties as may be required from time to time



  • Minimum 1 years’ experience in inside sales, customers service or account executive roles
  • Dental/Medical Experience is preferred
  • Organized, self-starter, and detail oriented
  • Excellent communication skills, written and spoken
  • Excellent phone manner
  • Familiarity and/or able to work with SAP or equivalent CRM system
  • Proficient skills with Microsoft Office, with a focus on Excel
  • Works well independently and within a team environment
  • Spanish and/or French, speaking and writing is preferred


Full-time, Permanent

Starting Salary:

$50,000 Base plus up to $12 k annually in productivity bonus plus additional bonuses and pay raises for over achievement.

This can be a Hybrid role if you live near our Mississauga offices, or it can be a 100% work from home role if you live further away. You can live anywhere in Canada for this role. Sorry no foreign applicants will be considered.



  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home



  • 8 hour shift
  • Day shift
  • Monday to Friday


HANSAmed Citagenix

HANSAmed Citagenix


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