Manager, Quality, Professional Practice, IPAC, Risk Management and Patient Experience

Midland, ON

JOIN US IN MAKING EXCELLENT CARE PERSONAL!

At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we're on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference? We are on the lookout for individuals driven by purpose, eager to make a substantial impact on the lives of our patients, their families, and our dedicated staff.

THE OPPORTUNITY

Reporting to the Director of Professional Practice, Quality Improvement, Patient Safety, Risk Management, and Patient Experience, the Manager, Quality, Professional Practice, IPAC, Risk Management and Patient Experience provides strategic and operational leadership across multiple clinical support and quality domains. This role oversees professional practice standards, infection prevention and control functions, clinical education programming, and workforce development initiatives, ensuring they align with GBGH’s strategic priorities, legislative requirements, accreditation standards, and best practice guidelines. The manager leads and mentors interdisciplinary teams, supports evidence‑based practice, advances clinical competency development, and drives quality improvement, safety, and transformation initiatives across the organization.

In collaboration with clinical leaders, educators, physicians, and external partners, the Manager ensures consistent application of practice standards, supports safe and effective clinical operations, and leads organizational change efforts. Responsibilities include oversight of IPAC reviews and risk mitigation, development of clinical learning environments, management of Clinical Scholars and Extern Programs, staff coaching and performance management, and stewardship of budgets and resources. The role also plays a key part in supporting accreditation readiness, policy development, patient experience, risk management and sustaining a culture of continuous improvement and patient‑centered care.

QUALIFICATIONS & EXPERIENCE
The ideal candidate will possess the following key competencies, record of experience and academic preparation:

• A bachelor’s degree from an accredited university is required; a master’s degree in a health-related field is preferred.
• A registered nurse with certification in good standing in good standing with the College of Nurses of Ontario standards of practice (CNO).
• Knowledgeable and proficient with the CNO standards of practice.
• Minimum of five (5) years of clinical experience in either Acute Care or Rehabilitation/Complex Continuing Care Hospital settings.
• Advanced knowledge of IPAC principles, standards, and regulatory requirements.
• Experience with clinical education, coaching, mentorship, risk management and/or academic partnerships.
• Experience supporting organizational accreditation
• Experience driving positive patient experience and best practices at an organizational level
• Preference for at least three (3) years of recent managerial or leadership experience. Minimum of at least one year in a leadership role.
• Training and experience in Lean Health Care improvement methods are considered advantageous.
• Commitment to continuous professional development through active participation in relevant continuing education and professional associations.
• Proficiency in Microsoft Office Suite (Windows OS, Word, Excel, PowerPoint) and strong email management skills.
• Proven track record in effectively resolving human resource issues through facilitation, collaboration, and negotiation.
• Comprehensive understanding of labour relations, collective agreements, legislative requirements, and medical-legal issues, with a commitment to staying updated on industry changes and risks.
• Strong change management skills demonstrated ability to maintain composure and effectiveness in high-pressure environments with competing priorities.
• Excellent communication and interpersonal skills, adept at working within interdisciplinary teams.
• Successful leadership experience, with a focus on fostering effective teamwork, interpersonal relationships, and stakeholder consensus.
• Dedication to client service and a demonstrated commitment to diversity and inclusivity in the workplace.
• Professional demeanor, respecting protocol, and confidentiality at all times.
• Proficient in communicating effectively with staff, physicians, patients, and families across all levels of the organization.
• Embraces a philosophy of person-centered care while being committed to GBGH’s Values and Purpose Statement.
• French verbal and written communication skills are considered an asset in this position.

HEALTH, SAFETY & WELLNESS

Join us in a culture where your well-being is a top priority. Health and safety are of utmost importance at GBGH. We're dedicated to providing a safe workplace and encourage active participation from all team members.

Hours of work are 37.5 per week. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where possible, we can provide flexibility in working hours to accommodate a variety of schedules and support individual life commitments.

BENEFITS & PERKS
When you choose to be a part of GBGH, you're choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

• $127,000 to $139,000, plus a generous vacation allotment
• The successful candidate will also be eligible for up to 5% pay for performance
• Personal Spending Account of $1,300 annually.
• There will be a comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life, paid sick days, short -term disability income protection plans
• Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans.
• Education Fund Opportunities, Career Development and Education Sessions. 
• Access to Employee & Family Assistance Program.
• The successful applicant will be compensated for their time in the interview process (up to 1 hour).

THE HOSPITAL
Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as a healthcare cornerstone for our vibrant community.

With an annual budget of approximately $80 million, a robust staff of 800 professionals, and a network of over 100 active professional staff alongside 70 regional affiliates and consulting physicians, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 2,500 sq ft expansion to our diagnostic imaging department to add MRI services for our community, a 50,000 sq ft expansion off our emergency department to offer 24 inpatient mental health beds and planning for a new state-of-the-art hospital facility. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

HOW TO APPLY
If you're ready to embark on a remarkable career journey with GBGH, apply now. Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. This posting closes at 11:00am on March 9, 2026.

This posting represents a current or an anticipated vacancy and will remain active until filled.

We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.

Please note that while this job is posted on GBGH's career page, it may also appear on third-party job boards.  These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching.  We do not control or influence these processes.  To ensure your application is reviewed by our team, we recommend applying directly through our GBGH careers site.